Shipping & Returns

    Returns Policy

    To return items please read the following:

    You may return most new, unopened, unused items within 3 days of delivery for a full refund. We'll pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Custom or handmade items are not eligible for returns unless the item was delivered broken, or incorrect.

    You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

    We happily accept returns or exchange unused items with the original packaging if we are notified within 3 days of the buyer receiving their order. Please contact us by emailing ShopTrokm@gmail.com or click here to go to our Contact Us Page.

  • Please note that original SEALED or GLUED packaging must remain sealed or glued for return or exchange.
  • Return shipping costs are the buyers responsibility.
  • Original shipping costs are not refundable.

    Exchange Policy

    If you are not satisfied with your delivered item or have had a change of heart please, please Contact Us with your order number and details about the product you would like to exchange. We will respond quickly with instructions for how to return items from your order.

    • Please note that original SEALED or GLUED packaging must remain sealed or glued for return or exchange.
    • Return shipping costs are the buyers responsibility.
    • Original shipping costs are not refundable.


    Shipping

    We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If your product is not available for more than our usual processing time of 0-3 days you will receive an email notification from us. Please also note that the shipping rates for many items we sell are weight-based. We ship out items Monday - Friday excluding major holidays. International rates vary by weight and country, please contact us directly for specific questions.

      Domestic Shipping Times

      (Please add 1-3 days for processing)

      TYPE RATE AVG TRANSIT TIME
      USPS First Class FREE 3-7 Business Days
      USPS Priority Shipping N/A 2-4 Business Days
      USPS Express Shipping N/A 1-3 Business Days

      Please note that the above transit times are an estimateand may differ depending on product availability, USPS delays, storms and other shipping and transit related issues.

      We do not accept responsibility for delays caused by issues out of our control.

    Shipping Process:
    Once your payment is cleared it will take 0-3 business days, regardless of shipping option selected, to process your order. Our shipping department is working Monday - Friday during normal business hours. We do NOT ship orders on Saturday, Sunday or major U.S holidays. Once shipped a tracking number will be emailed to you. Please allow at least 12 hours for some tracking info to be updated. This is totally out of our control as it takes time for packages to be sorted at mailing facilities and be updated by them.

    Where is my order?:

    If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order, because of this we ask that you please contact us after the estimated delivery time.
    WRONG ADDRESS DISCLAIMER:
    We work hard trying to get as many of your orders out as soon as possible. It is the responsibility of the buyer to make sure and double check his/her shipping address when ordering. We have an automated system and whatever address you enter will be printed. We do not have access to change or edit a shipping address without a clearance from upper management. As a secondary check, we advise that you double check your shipping address and the contents of your order in your order confirmation email which should be sent to you once your payment is cleared. If you decide to cancel your order or change your shipping address, please write to us at shoptrokm@gmail.com as soon as you place your order or realize there is an error. We will do our best to make the change but we cannot always guarantee that we will be able to do so. If it's too late for our team to cancel or stop your order, you can return your order to us once you've received it. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
    DELIVERED BUT NOT DELIVERED:
    All of our shipments include a Tracking With Delivery Confirmation option. If your tracking info confirms that your package was delivered to the correct order address but you have not received anything in the mail please contact your local courier for more information and to further investigate the issue. We cannot be held responsible or accountable for packages with tracking information that states your items were delivered to your order address.